Key Privacy Takeaways

  • We Collect What's Necessary: We only collect personal data required to provide and improve our services, communicate with you, and fulfill legal obligations.
  • We Do Not Sell Your Data: Your personal information is not for sale. Period. We only share it with trusted partners essential for our service delivery, under strict confidentiality agreements.
  • You Are in Control: You have rights over your data, including access, correction, and deletion. We make it easy for you to exercise these rights.
  • Security is Paramount: We employ enterprise-grade security measures, including encryption and access controls, to protect your data from unauthorized access.
  • Transparency is Our Policy: We are committed to being transparent about our data practices. If we make significant changes to this policy, we will notify you.

1. Our Commitment to Your Privacy

Welcome to Errna.com ("Errna", "we", "us", or "our"). As a global leader in AI-enabled custom software development, blockchain solutions, and IT services, we understand that trust is the foundation of our relationship with our clients, partners, and website visitors ("you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.errna.com), use our services, or interact with us in any other way.

We are dedicated to upholding the highest standards of data protection in compliance with applicable laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other global data privacy regulations. Please read this policy carefully. By using our site and services, you acknowledge that you have understood its terms.

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our services, and information from third-party sources. The type of information we collect depends on how you interact with us.

Information You Provide to Us

  • Contact and Professional Information: When you fill out a contact form, request a quote, subscribe to our newsletter, or otherwise communicate with us, we collect information such as your name, email address, phone number, company name, and job title.
  • Project Details: If you inquire about our services, you may provide us with details about your project requirements, business goals, and technical specifications.
  • Account Information: If you become a client, we may collect information needed to create and manage your account, including billing and payment information.

Information We Collect Automatically

  • Log and Usage Data: Like most websites, we collect information that your browser sends whenever you visit our site. This may include your IP address, browser type and version, the pages you visit, the time and date of your visit, and other statistics.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our website and hold certain information. Please see our "Cookie Policy" section below for more details.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

  • To Provide and Manage Our Services: To deliver the services you request, process transactions, and manage our client relationships.
  • To Communicate With You: To respond to your inquiries, send you project updates, provide customer support, and send administrative information.
  • For Marketing and Promotional Purposes: To send you marketing communications, newsletters, and information about our services, events, and industry insights that may interest you. You can opt-out of these communications at any time.
  • To Improve Our Website and Services: To analyze usage trends, understand our audience, and improve the functionality, user experience, and security of our website and offerings.
  • For Legal and Compliance Reasons: To comply with legal obligations, resolve disputes, and enforce our agreements.

4. How We Share and Disclose Information

We do not sell your personal data. We may share your information in the following limited circumstances:

  • Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as cloud hosting (e.g., AWS, Azure), CRM platforms, and marketing automation tools. These providers are contractually obligated to protect your data and use it only for the services we have hired them to provide.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or protect the personal safety of users or the public.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure (Right to be forgotten): You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

7. Data Security

We take the security of your data very seriously. We implement and maintain appropriate technical and organizational security measures to protect your personal information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Our security measures include:

  • Data encryption in transit and at rest.
  • Regular security assessments and penetration testing.
  • Strict access controls to ensure only authorized personnel can access personal data.
  • Compliance with internationally recognized security standards like ISO 27001 and SOC 2.

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. International Data Transfers

Errna is a global company, and your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Specifically, our primary data centers are located in the United States and India. We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. These include implementing the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and with our third-party service providers.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you become aware that your child has provided us with personal information without your consent, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the "Last Updated" date displayed at the top of this page.

11. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, or if you wish to exercise your data protection rights, please do not hesitate to contact our Data Protection Officer:

  • By Email: privacy@errna.com
  • By Phone: +1-855-673-0247
  • By Mail:
    Attn: Data Protection Officer
    Cyber Infrastructure LLC (Errna.com)
    2880 Zanker Road, #203
    San Jose, CA 95134, USA