Frequently Asked Questions

Errna is a premier, AI-enabled custom software development company with a specialized focus on blockchain and cryptocurrency solutions. Since our parent company's inception in 2003, we have grown to over 1,000 in-house experts, delivering 3,000+ successful projects. We specialize in creating secure, scalable, and compliant solutions, including white-label cryptocurrency exchange software, custom blockchain development for enterprises, end-to-end ICO/STO services, and decentralized application (dApp) creation. We are a CMMI Level 5 and ISO 27001 certified organization, committed to delivering excellence and security.

While our blockchain solutions are industry-agnostic, we have deep expertise and have delivered impactful projects in sectors like FinTech and Banking, Supply Chain & Logistics, Healthcare, Real Estate, E-commerce, and Government. Our solutions are designed to solve core business challenges such as transparency, security, and efficiency, making them adaptable to virtually any industry.

Choosing Errna means partnering with a globally recognized firm that offers verifiable process maturity (CMMI Level 5), robust security (ISO 27001, SOC 2), and a two-decade track record. Unlike freelancers, we provide an entire ecosystem of experts—from architects and developers to cybersecurity and compliance specialists. We guarantee project continuity with free replacement of non-performing professionals, offer a 2-week paid trial for peace of mind, and ensure you have full intellectual property rights. We provide the reliability, scale, and long-term support that mission-critical projects demand.

We follow a mature, agile-based development methodology that prioritizes transparency, collaboration, and results. Our process typically includes: 1. Discovery & Strategy: Understanding your goals and defining a technical roadmap. 2. UI/UX Design: Creating intuitive and engaging interfaces. 3. Development & Engineering: Writing clean, secure, and scalable code in iterative sprints. 4. Quality Assurance: Rigorous testing to ensure a bug-free, high-performance product. 5. Deployment & Launch: Seamless deployment to your chosen infrastructure. 6. Post-Launch Support: Ongoing maintenance and support to ensure long-term success. You'll have a dedicated project manager and full visibility throughout the entire lifecycle.

A white-label cryptocurrency exchange is a ready-made, fully functional trading platform that we customize and brand for your business. Instead of building from scratch—a process that can take over a year and cost millions—our solution allows you to launch a secure, high-performance exchange under your own brand in a matter of weeks. It includes a powerful trading engine, multi-currency wallets, admin panels, and top-tier security features, providing a rapid and cost-effective entry into the market.

Our SaaS model is designed for speed. A standard deployment with your branding and initial currency pairs can be live in as little as 4-6 weeks. The timeline can vary slightly based on the level of customization and the number of third-party integrations required, but it represents a massive acceleration compared to the 12-18 months typical for custom-built exchanges.

Absolutely. While our platform comes with a comprehensive set of core features, it is highly customizable. We can tailor the UI/UX to match your brand identity, integrate specific third-party services (like payment gateways or KYC providers), add unique trading features, and support any ERC-20 token or other cryptocurrencies you require. Our Enterprise and Ultimate plans are specifically designed for clients who need deeper customization.

Liquidity is critical for any exchange. We address this challenge in two primary ways, available in our Enterprise and Ultimate plans: 1. API to External Exchanges: We can connect your platform to the order books of major exchanges, instantly pooling their liquidity into yours. 2. Market Maker Bots: We can deploy sophisticated market-making bots that automatically place buy and sell orders to ensure a tight spread and a healthy, active order book from day one.

Our plans are tiered to match your business needs and scale. The Starter plan is ideal for a basic launch with core features. The Enterprise plan adds crucial features for growth, including liquidity solutions (API connection, market maker), support for more currencies and languages, and merchant plugins. The Ultimate plan is our all-inclusive package, offering the highest number of supported currencies, the fastest support, and the full suite of advanced features for businesses aiming for significant market share.

A public blockchain (like Bitcoin or Ethereum) is permissionless, meaning anyone can join the network, participate in consensus, and view the transaction history. It offers maximum decentralization and censorship resistance. A private blockchain (or permissioned blockchain) is controlled by a single organization or a consortium. Participants must be invited to join, and their permissions can be restricted. Private blockchains are ideal for enterprise use cases where privacy, speed, and control are more important than full decentralization, such as in supply chain management or internal settlements.

Smart contracts are self-executing contracts with the terms of the agreement directly written into code. They automatically execute and enforce actions when predefined conditions are met. We use them to automate complex processes, eliminate intermediaries, and guarantee trust. Common use cases include creating tokens (ICOs), building decentralized finance (DeFi) applications, automating supply chain logistics, and managing digital identity.

We can build dApps on most major smart contract-enabled blockchains. Our expertise includes Ethereum, BNB Smart Chain, Polygon, Solana, and others. We also have experience with enterprise-grade platforms like Hyperledger Fabric. The choice of blockchain depends entirely on your project's specific needs regarding scalability, transaction costs, security, and community. We provide expert consultation to help you select the optimal platform for your dApp.

The cost of custom blockchain development varies significantly based on the project's complexity. A simple proof-of-concept might start in the range of $25,000 - $50,000. A full-scale enterprise solution or a complex dApp can range from $100,000 to over $1,000,000. We provide a detailed, transparent proposal after a thorough discovery phase where we analyze your requirements, technical architecture, and long-term goals. Contact us for a free consultation and a tailored estimate.

An Initial Coin Offering (ICO) is a fundraising method where a project sells a new cryptocurrency token to raise capital. We provide a comprehensive, end-to-end ICO service. This includes token creation (e.g., ERC-20 on Ethereum), development of the smart contracts for the token sale, building a secure and user-friendly investor dashboard, integrating KYC/AML procedures, and creating a professional landing page to attract investors.

A 'coin' (like Bitcoin or Ether) operates on its own independent blockchain. It is the native asset of that network. A 'token' (like UNI or LINK) is built on top of an existing blockchain, most commonly Ethereum. Tokens leverage the security and infrastructure of the host blockchain and are created using smart contracts. We can help you develop both: creating a new coin with its own blockchain or launching a token for an ICO, dApp, or utility purpose.

While our core focus is on the technology and security of the token and ICO platform, we work with a network of trusted partners who specialize in crypto marketing, community building, and exchange listing strategies. Furthermore, we can develop a custom exchange specifically for your new token, giving you a ready-made trading venue post-ICO.

Security is our highest priority. Our approach is multi-layered: 1. Secure Coding Practices: We follow industry best practices to prevent common vulnerabilities. 2. Smart Contract Audits: We conduct rigorous internal and facilitate third-party audits of all smart contracts. 3. Infrastructure Security: We implement robust measures like cold storage for funds, DDoS protection, and regular penetration testing. 4. Compliance: Our adherence to ISO 27001 standards ensures our internal processes meet the highest global security benchmarks.

KYC (Know Your Customer) and AML (Anti-Money Laundering) are regulatory procedures required to verify the identity of users and prevent illicit financial activities. Yes, we can integrate leading third-party KYC/AML services into your exchange or ICO platform. This is crucial for operating in most jurisdictions and building trust with both users and regulators.

We believe in long-term partnerships. We offer comprehensive post-launch support and maintenance packages that include 24/7 monitoring, security updates, bug fixes, performance optimization, and technical support. Our goal is to ensure your platform remains secure, operational, and competitive long after the initial launch.

You do. For all custom development projects, upon final payment, the intellectual property rights for the code we write specifically for you are fully transferred to you. We provide all source code and documentation, ensuring you have complete ownership and control over your investment.